Service Details

Service is Live: Monday - Friday (9AM - 5PM PST)

This service is done remotely via our USB Software & a technician. After placing your order, please visit our Live Chat to speak with one of our technicians to guide you through the process. The service is 1-72 Hours. The typical timeframe for this service is 60 Minutes once a technician is online.

Carriers Supported:

• All

Unsupported Models:

Prerequisites:

• Download our Remote Support Tool (Click Here) and execute it with Administrator rights. This will give you your Remote Support ID.
• Please include your Remote Support ID with your request

Requirements:

• Our USB Software
• Operating System: Windows (XP SP3, 7, 8, 8.1, 10) | Mac (Not Supported)
• Hard Drive: 30GB Free storage or more
• Memory: 4GB or more
• Network: Broadband or faster (1.5Mbps Download/Upload) can test at http://speedtest.net
• USB Cable: OEM recommend or Equivalent cable. (eBay or other low grade cables may cause issues)

What this service is:

• ✔ This service will remove the FRP (Factory Reset Protection | Google Account Lock | Reactivation Lock) permanently. 
• ✔ This service is performed by a technician remotely using a USB cable.
• ✔ This service supported Monday - Friday 9:00 AM to 5:00 PM PST
• ✔ This service is used when you can not get past the Google Account or Samsung Account screen during setup.
• ✘ This service IS NOT a cleaning service. (It will not clean or change the status of the IMEI for service providers).
• ✘ This service DOES NOT remove the lease lock from Sprint/T-Mobile/ATT or any other carrier or provider.
• ✘ This service DOES NOT rebrand/change branding/startup logos/shutdown logos or remove carrier bloat ware. This service is for SIM unlocking device only. 
• ✘ This service IS NOT a SIM unlock service. (Meaning this will not SIM Unlock the device for other service providers).

Some things to know:

• ✔ This service may FDR (Factory Data Reset) the device, please know the technician will not ask to do this.
• ✔ Check and validate device IMEI for blacklisting/lost stolen. Refunds will not be given.
• ! Certain models and android verion's may need to use the service (FRP / Google & Reactivation Lock Removal - Samsung Official). The technician may alert you during the process if this is needed.
• ! Verizon / AT&T device please enable Wi-Fi and connect to a working Wi-Fi network, then sit at the Google or Samsung login screen and wait for a qualified technician for further instructions.
• !Device needs to be able to fully power up and get to the Google login / Samsung activation screen. If device doesn't boot up the request may be cancelled else other charges will apply.

After Submitting Order:

• Please copy/paste your Order # and Remote Support ID in our live chat.