Service Details

Important News: Submission Online
Service Timing: Batches average every 7-10 days from the submission date but in some cases it can take up to 25 days.
Cancellation Policy: No Cancellation allowed unless source agrees.

Please verify that you have the Device Unlock app on your device, connect to Wi-Fi and press Permanent Unlock. If you get the message “Unlock Failed" or “Not Eligible for Unlock" then your phone will be unlocked with this service.

If get any error messages like "Communication error", "Unable to connect to the server" or "Server not responding" "please try again later”, "Failure Unlocking This Request Please Reboot The Device and Try Again" DO NOT submit your order as it is not supported for unlocking. No Refund with either of those error messages

Once the unlock request is processed, you need to

1. Connect your phone to WiFi

2. Go to play store and install "Device Unlock" app from T-Mobile/metropcs

3. Open app and select "Permanent Unlock"

Phone will check status from server and reboot

This will work for Android devices that support the Mobile Device Unlock app on MetroPCS

ATTENTION: We do NOT support devices that are illegally acquired - This service is only supported for Clean Eligible devices that are whitelisted and obtained through legal methods. By using this service you agree to those terms and are held responsible for your IMEI's

Warranty Rules: Wrong Carrier = No Refund, Source Strict rules. Check before submitting. Once your order is replied you have 3 days or 72 hours to check your phone and submit verification. Anything over 3 days is not accepted by source. By using this service you are agreeing to these terms. If you do not agree to these terms do not use the service. No exceptions.

Verification Process:
Give verification IMEI for Reprocess
Reprocess can take up to 10 days
Once Reprocess done and order still not fix then video proof will be needed for refund
Video Proof will not be valid without reprocessing Video Proof Process
Open Google.com and Search ” Today Date”
Show IMEI by dialing *#06#
Open “Device Unlock” App and click on “Permanent Unlock”We can refund only if the status will show “Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.”Make sure you hard reset device before submitting orders